Frequently Asked Questions
In the case of power outages, Sand Mountain Electric Cooperative (SMEC) employees will work around the clock until service is restored. The safety of co-op personnel and the public remain the highest priority. Other priorities are:
- Assess the overall system and repair major lines and substations that carry power to communities.
- Restore power to key services essential to community safety, health and welfare such as hospitals, police, fire, communications, water, sanitation and transportation providers.
- Make repairs that will return service to the largest number of members in the shortest period of time, then the next largest number and so on until power is returned to every member.
Members should call (256) 638-2153 to report an outage. SMEC will provide periodic service updates to local newspapers, radio, and television to keep everyone informed of our progress. Please do not interrupt crews who are working to restore power, as doing so can create a dangerous working environment.
These are questions often asked by SMEC members. If you don’t find your answer, please call us at (256)638-2153 or send an email with your question. SMEC is more than happy to answer all your questions!
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